Professional support for Dedicated Servers, VPS, or Resellers

Proaxxs provides high quality transparent outsourced technical support services to web hosting companies around the world. If you are in need of professional, experienced, trustworthily staff to handle your support tickets, Proaxxs is here to help. We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.

If you are looking for someone to take care of your tickets, we can do that in the most efficient way. Our expert techs can take care of your tickets efficiently. We can use your own helpdesk to take care of your ticket needs. The replies will appear as if it comes from your support department. Our team provides Level 1 to Level 3 support via your helpdesk online system 24 hours per day, 7 days per week.

 

 

We Provide You:

  • 24 / 7 / 365 Support - Our support staff is always available for all your client's support needs any time of the day or night.
  • 24/7 Live Support Response / Resolution Time Guarantee - We provide a response time of less than 60 minutes (normally 30 minutes) and average resolution time of 2 hours - Resonse / Resolution Time is based on workload & urgency of issue.
  • Transparency - Fully Transparent to your clients. We will be using your own helpdesk System to answer support questions / queries. The client will not know that you are outsourcing hosting support.
  • Savings of $$$ - Our outsource hosting support is cheaper than hiring a permanent staff, which will save you on salary, training, benefits and other expenses, which will give you more time to market your services.
  • Adaptability - Our staff will learn your support patterns, products and services. Once you sign up, we will take the time to thoroughly study your plans, services and support techniques. This will enable us to know what you offer and how you relate to your clients.

 

OS SUPPORTED: CentOS, Fedora, Ubuntu, Debian, Red Hat Linux, FreeBSD
CONTROL PANELS SUPPORTED: cPanel/WHM, Plesk, Direct Admin, Kloxo, Webmin


Per Server Plan - Flat Rate per server 24/7

cPanel or DirectAdmin Support Service
Unlimited Tickets
Unlimited Domains per Server
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center

  • $99/mo per server WHM/cPanel/DA (1 -2 Servers)
  • $89/mo per server WHM/cPanel/DA (3 - 10 Servers)
  • $69/mo per server WHM/cPanel/DA (11 - 20 Servers)
  • Over 20 Servers Contact Sales
  • Other Control Panel or No Control Panel additional

Need an unlimited server solution? Take a look at our SD plans
*Other control panels: Plesk, Kloxo, Webmin

After Hours Support - Flat Rate per server 12/7

cPanel or DirectAdmin Support Service
Unlimited Tickets
Unlimited Domains per Server
Anonymous Helpdesk Support
12 x 7 x 365 Support (You select 12 hour period)
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center

  • $79/mo per server WHM/cPanel/DA (1 -2 Servers)
  • $69/mo per server WHM/cPanel/DA (3 - 10 Servers)
  • $49/mo per server WHM/cPanel/DA (11 - 20 Servers)
  • Over 20 Servers Contact Sales
  • Other Control Panel or No Control Panel additional

Need an unlimited server solution? Take a look at our SD plans
*Other control panels: Plesk, Kloxo, Webmin

VPS Provider Plan - Professional Support for VPS Providers

Anonymous Helpdesk Support
24 x 7 x 365 Support
Unlimited Tickets
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Includes Main Node Management ($69 value)
Proactive Communication with Data Center

  • $99/mo per node/server (Limit 5 VPS)
  • $149/mo per node/server (Limit 10 VPS)
  • $199/mo per node/server (Limit 15 VPS)
  • $249/mo per node/server (Limit 25 VPS)
  • $349/mo per node/server (Limit 40 VPS)
  • $449/mo per node/server (Limit 60 VPS)
  • $599/mo per node/server (Limit 100 VPS)

Need an unlimited VPS solution? Take a look at our SD plans
Looking for Main Node Management Only? Go here

VPS Owner Plan - Professional Support for VPS Owners / Containers

Unlimited Tickets
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center/Provider

  • $79 SALE $59/mo. per vps (Under 300 Accounts/Domains)
  • $129 SALE $99/mo. per vps (Unlimited Accounts/Domains)

Add Complete L3 Server Admin for only $49/mo

Starter Plan - Affordable Support for Start Up Hosts/Resellers

Unlimited Tickets
One Server or One Reseller Account
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled
Proactive Communication with Data Center/Provider

  • $49 SALE $29/mo. (Under 100 Accounts/Domains)
  • $79 SALE $59/mo. (Under 300 Accounts/Domains)
  • $129 SALE $99/mo. (Unlimited Accounts/Domains)

Per Ticket Support

Per Server Plan (price per server)
Anonymous Helpdesk Support
24 x 7 x 365 Support
30 Minute Average / 60 Minute Max Response Time
2 Hour Average / 12 Hour Max Resolution Time
L1/L2 Tickets Handled

  • $4.00 per ticket - 10 Tickets @ $40/mo
  • $3.75 per ticket - 20 Tickets @ $75/mo
  • $3.50 per ticket - 50 Tickets @ $175/mo
  • $3.25 per ticket - 80 Tickets @ $260/mo
  • $3.00 per ticket - 120 Tickets @ $360/mo
  • $2.75 per ticket - 160 Tickets @ $440/mo
  • $2.50 per ticket - 200 Tickets @ $499/mo
  • $2.00 per ticket - 400 Tickets @ $799/mo
  • Overages @ $4 per ticket - billed in arrears or top-up plan for best value

 

 

Accounts over allotted limit(s) may incur an overage fee for admin time and/or charged a per ticket surcharge per ticket, billed in arrears - or you will need to upgrade to next plan. As a courtesy minor/occasional overages will not be counted.

 

Need a custom plan? Contact Us

Before You Sign-Up

As with all of our services it is required that you read the terms of service and the acceptable use policy before purchasing any services from us.